Shipping policy

Fomu Studio Pty Ltd (“Fomu”) delivers within Australia and to selected international destinations.

This policy applies unless a written quote, order confirmation or invoice states different delivery arrangements.

PRODUCTION AND LEAD TIMES

Many Fomu products are made to order.

The production lead time shown on the product page, quote or order confirmation begins after:

• Cleared payment has been received
• All finishes and specifications have been approved in writing
• Any required customer-supplied materials have been received

Lead times are estimates and are stated in business weeks unless specified otherwise.

Lead times exclude weekends, public holidays and notified studio or industry shutdown periods, including Christmas and Easter closures.

We will contact you if a significant production delay becomes apparent.

SHIPPING CHARGES

Shipping may be calculated at checkout or quoted separately.

Large, fragile, remote-area and international orders may require a custom freight quote.

Unless expressly included, delivery does not include:

• Installation or assembly
• Stairs or difficult access
• Timed delivery
• Unpacking
• Packaging removal
• White-glove delivery

These services must be agreed to in writing and may incur additional charges.

DELIVERY ACCESS

Unless stated otherwise, furniture delivery is to a safe and accessible ground-floor location.

Before dispatch, the customer must ensure the product and its packaging will fit through all doors, corridors, lifts, stairs and other access points.

The customer is responsible for providing an accurate delivery address and notifying Fomu of relevant access restrictions before freight is booked.

If delivery cannot be completed because of incorrect information, unsafe or restricted access, an unavailable recipient or another circumstance within the customer’s control, reasonable storage, redelivery and additional handling charges may apply.

DISPATCH AND TRACKING

We will provide dispatch or delivery information when it is available.

Some specialist furniture carriers arrange delivery directly and may not provide live tracking.

If the customer requests authority to leave, risk passes after the carrier records delivery at the nominated location, except where liability cannot lawfully be excluded.

COLLECTION

Collection may be available by prior written arrangement from a location nominated by Fomu.

Collection dates and times must be confirmed before arrival.

Risk passes when the order is collected by the customer or the customer’s nominated carrier, subject to any rights that cannot lawfully be excluded.

TRANSIT DAMAGE AND MISSING ITEMS

Please inspect all packages and products as soon as possible after delivery and before installation.

Where possible, visible damage should be recorded on the carrier’s delivery documentation.

Email hello@fomudesign.com promptly and include:

• Your order or invoice number
• A description of the damage or missing component
• Photographs of the product
• Photographs of the packaging and shipping label

Notification within 48 hours helps Fomu submit a carrier claim. However, this requested timeframe does not remove any rights available under the Australian Consumer Law or other applicable laws.

Please retain all packaging until Fomu confirms the next step.

INTERNATIONAL ORDERS

International customers are responsible for checking their local import, product and electrical requirements before ordering.

Unless a quote expressly states that duties and taxes are included, the recipient is responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Port or quarantine charges
• Customs clearance costs
• Other destination-country charges

If the recipient refuses or fails to pay these charges, reasonable return, storage, redelivery or disposal costs may be charged to the customer where permitted by law.

Electrical standards and certification requirements vary between countries.

Lighting must be installed by a suitably licensed electrician and used only where it is electrically compatible and legally compliant.

Any specific certification or electrical component requirement must be agreed to in writing before ordering.

DELAYS

Freight, shipping and customs timeframes are estimates.

Events outside Fomu’s reasonable control—including carrier disruption, customs holds, weather, industrial action or supply interruption—may delay delivery.

Fomu will provide reasonable assistance and updates where possible.

Nothing in this section limits any right or remedy available under applicable law.

CONTACT

For delivery questions, email hello@fomudesign.com and include your order or invoice number.